Refund Policy

Return and Refund Policy

Last updated: October 21, 2026

At Findora Goods, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Some items may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any exceptions will be communicated where applicable.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at [your customer service email].

Please include your order number, a description of the issue, and clear photos or videos of the item if possible. We will review your request and work with you to find an appropriate solution, which may include a replacement or refund.

3. How to Request a Return

To request a return, email us at [your customer service email] with the following information:

  • Your order number

  • The item you wish to return

  • The reason for your return

  • Photos of the item, if relevant

Please wait for approval and return instructions before sending any item back. Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs. If the return is due to an error on our part, we will work with you to resolve the issue fairly.

Original shipping fees are non-refundable unless required by applicable law or otherwise stated.

5. Refunds

Once your return or refund request has been reviewed and approved, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear after it has been processed. Your bank or payment provider may require additional time.

6. Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation or changes.

If your order cannot be canceled, you may still be able to request a return under this policy.

7. Exchanges

If you receive a damaged, defective, or incorrect item, contact us for assistance with a replacement. Exchanges for other reasons are subject to product availability and return eligibility.

8. Contact Us

If you have questions about our Return and Refund Policy, please contact us at:

Store: Findora Goods
Email: goodsfindora@gmail.com

We appreciate your trust in Findora Goods and will do our best to help resolve any concerns.